Client Rights
The Place for Your Protection
The Place for Your Protection
As The Family Place’s client or as a person seeking Family Place services, it is your right to be treated with fairness and dignity:
You have the right to:
As a client or individual seeking services it is your responsibility is to:
GRIEVANCE PROCEDURE
If you believe you have been discriminated against, or if you disagree with the action, person, service or decision of The Family Place, you have the right to request a meeting (either by telephone or in person) with The Family Place staff your complaint is against and their supervisor. This conference must be requested within one week (7 calendar days) of the incident. Every effort will be made at this conference to remedy your dissatisfaction or to communicate The Family Place policy and/or procedures for the actions that have caused concern. If you would like to request a conference, please speak to The Family Place staff so that a meeting can be scheduled.
If you are not satisfied with the results of the conference, you have the right to appeal. The appeal will be heard by the program’s coordinator and The Family Place Executive Director. Your appeal must be made in writing to The Family Place, ATT: Executive Director within 2 weeks (14 calendar days) of the original conference meeting date.
It is your right to appeal. It is The Family Place’s policy to not retaliate or in any way negatively affect a client’s ability to receive services if they have filed a grievance or an appeal.
For State of Utah programs you have the right to contact the funding agency in writing if The Family Place denies your grievance, or you are not satisfied, or The Family Place fails to respond in a timely manner.