Client Rights

CLIENT RIGHTS

As a client or potential client of The Family Place Utah (TFPU), it is your right to be treated with dignity, fairness, and respect: 

You have the right to:

• Self-determination. This means we are here to help and assist you in obtaining your goals.  It is ultimately your choice what goals to set and how you will achieve them.
• Freedom from discrimination no matter your culture, social economic status, gender, sexual orientation, religious beliefs, and any other identifying factor.
• Freedom from harm, including violence abuse, neglect, mistreatment, exploitation, and fraud.
• Personal information to be kept confidential and to be informed of the conditions in which your information is not confidential, e.g., when required by state law or when your permission is given.
• Be informed of TFPU policies and procedures that relate to your care, including program expectations, requirements and service fees
• Know the reason for involuntary termination of services and the criteria for readmission, if applicable. Reasons may include, but are not limited to: potential harm to clients, staff, or others.
• Be informed of TFPU grievance procedures. A grievance may result from denial of services, exclusion from a program, or inadequacies or inequities in the programs and services provided.
• Meaningful access to all services, programs and activities conducted in your preferred language to the best our ability

As a client or individual seeking services it is your responsibility is to:

• Complete and sign the appropriate paperwork for the services you receive or have made application to receive and pay any required fees associated with those services.
• Follow the outlined rules of conduct for the services received (you can request a copy from the person providing your services).
• Refrain from bringing firearms, knives or other weapons and/or harmful substances into TFPU locations or to activities sponsored by TFPU.
• Comply with the Utah Clean Air Act.

GRIEVANCE PROCEDURE

If you believe you have been discriminated against, or if you disagree with the action, person, service or decision of The Family Place Utah (TFPU), you have the right to request a meeting (either by telephone or in person) with the TFPU staff your complaint is against and their supervisor.  This conference must be requested within one week (7 calendar days) of the incident.  Every effort will be made at this conference to remedy your dissatisfaction or to communicate TFPU policy and/or procedures for the actions that have caused concern.  If you would like to request a conference, please speak to TFPU staff or their supervisor so that a meeting can be scheduled.

If you are not satisfied with the results of the conference, you have the right to appeal. The appeal will be heard by the program’s Department Head and the Executive Director.  Your appeal must be made in writing to “The Family Place Utah, ATT: Executive Director” within 2 weeks (14 calendar days) of the original conference meeting date.

It is your right to appeal. It is TFPU’s policy to not retaliate or in any way negatively affect your ability to receive services if you have filed a grievance or an appeal.

If you feel your civil rights have been violated during the course of services at The Family Place Utah, you have the right to complain to the Utah Department of Health and Human Services (DHHS) at [email protected] or 1-801-538-4580. If you or a close family member have been the victim of a crime at any time in your life, you have additional rights, including the right to complain to the Utah Office for Victims of Crime; see https://crimevictim.utah.gov/victim-rights/ or call 1-800-621-7444 for more information. If your services are paid for in whole or in part by a source other than yourself, you also have the right to contact that funding source if you feel you have a complaint.